{"id":1416,"date":"2019-09-30T08:16:38","date_gmt":"2019-09-30T08:16:38","guid":{"rendered":"https:\/\/www.insurancebee.com\/blog\/?p=1416"},"modified":"2023-02-08T09:59:58","modified_gmt":"2023-02-08T09:59:58","slug":"small-business-hacked","status":"publish","type":"post","link":"https:\/\/www.insurancebee.com\/blog\/small-business-hacked","title":{"rendered":"What to do if your small business is hacked"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"alignright is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.insurancebee.com\/blog\/wp-content\/uploads\/2019\/09\/hacked_cyber_concept_shutterstock_721630210.jpg\" alt=\"What to do if your small business is hacked\" class=\"wp-image-1417\" width=\"300\" height=\"188\" srcset=\"https:\/\/www.insurancebee.com\/blog\/wp-content\/uploads\/2019\/09\/hacked_cyber_concept_shutterstock_721630210.jpg 600w, https:\/\/www.insurancebee.com\/blog\/wp-content\/uploads\/2019\/09\/hacked_cyber_concept_shutterstock_721630210-300x188.jpg 300w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p>You\u2019ve been hacked. <\/p>\n\n\n\n<p>It\u2019s every small business owner\u2019s nightmare. And with cybercrime on the up, it\u2019s not so much a question <em>if <\/em>your business is hacked, it\u2019s <em>when<\/em>. <\/p>\n\n\n\n<p>Because don\u2019t assume that being a small business makes you\nimmune. 85% of cyber attacks are on small businesses \u2013 that\u2019s around 4,000\nevery day.* <\/p>\n\n\n\n<p>So what should you do when it happens to you?<\/p>\n\n\n\n<p>First, disconnect your device(s) from the network and from the internet.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Report it<\/strong><\/h2>\n\n\n\n<p>Tell your customers. Fast. <\/p>\n\n\n\n<p>State law varies on how fast you need to get the word out,\nbut speed is of the essence here. So unless an investigation by law enforcement\nis in progress, you should report the data breach as quickly as possible. <\/p>\n\n\n\n<p>You\u2019ll need to notify every customer in writing that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A data breach has occurred<\/li>\n\n\n\n<li>The date it happened<\/li>\n\n\n\n<li>What kind of information has been compromised (was it credit card numbers, social security numbers or driving license details that were stolen?)<\/li>\n\n\n\n<li>Where they can find more information: a website, 1-800 number<\/li>\n\n\n\n<li>Details of credit monitoring agencies which will keep track of any fraudulent activity on their accounts<\/li>\n\n\n\n<li> What you\u2019re doing to fix the problem <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Find the cause<\/strong><\/h2>\n\n\n\n<p>You need to find out how the breach happened. How were the hackers able to get in? <\/p>\n\n\n\n<p>The most common causes of a data breach are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Weak\/stolen passwords<\/li>\n\n\n\n<li>Device loss\/theft<\/li>\n\n\n\n<li>Out of date software and\/or IT systems<\/li>\n\n\n\n<li>Malware (malicious software)<\/li>\n\n\n\n<li>Use of unsecured networks (like public WIFI) <\/li>\n<\/ul>\n\n\n\n<p>But it can be difficult to identify the problem, so if you\ndon\u2019t have in-house IT specialist, you might want to bring one in.&nbsp; <\/p>\n\n\n\n<p>Once you\u2019ve answered the \u2018how\u2019, you need to work out the\n\u2018which\u2019, \u2018what\u2019 and \u2018who\u2019:<\/p>\n\n\n\n<p>&nbsp;Which computers and\naccounts have been compromised? <\/p>\n\n\n\n<p>What data has been accessed or stolen? <\/p>\n\n\n\n<p>Who\u2019s affected? Your employees? Your customers? Your partners?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Check state law<\/strong><\/h2>\n\n\n\n<p>Make sure you\u2019re up to date on state laws around data\nbreaches. California currently has the strictest statutes. It even has a\ntemplate for businesses to follow when they\u2019re informing customers.<\/p>\n\n\n\n<p>The length of time you\u2019re required to offer credit\nmonitoring services to customers also varies from state to state. So do check.\nAnd do bear in mind that if you do business nationally, you may have to comply\nwith as many as 46 different state laws. <\/p>\n\n\n\n<p>And if you have to report a data breach to more than 500 customers, you\u2019ll need to file a notice with your state attorney general\u2019s office. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contact law enforcement<\/strong><\/h2>\n\n\n\n<p>Like any crime, cybercrime needs to be reported to law\nenforcement. So if the breach was caused by the theft of a device, a deliberate\naction by an employee, or a hack, tell the police. <\/p>\n\n\n\n<p>In its attempt to crack down on cybercrime, the FBI wants\nthe public to immediately <a href=\"https:\/\/www.ic3.gov\/default.aspx\">report\nsuspected criminal internet activity<\/a>. But while over 350,000 cybercrimes\nwere reported to its dedicated <a href=\"https:\/\/www.ic3.gov\/default.aspx\">Internal\nCrime Complaint Centre (IC3)<\/a> last year, the FBI estimates only 15% of\nvictims actually report cybercrimes to law enforcement. <\/p>\n\n\n\n<p>When your hands are full dealing with the fallout of a data\nbreach, getting the police involved might seem like just another drain on your\ntime. But if you\u2019ve lost customer data, showing your business takes cybercrime\nseriously enough to try and track down the perpetrators is good for your\nreputation. <\/p>\n\n\n\n<p>And maintaining your reputation after a cyber attack is vital. Even some of the big brands have failed to recover properly from a data breach, partly because of the damage done to their reputation. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contain the damage<\/strong><\/h2>\n\n\n\n<p>What\u2019s worse than a data breach? Multiple breaches. So, once\nyou\u2019ve identified what caused yours, you need to remedy the situation as\nquickly as possible and contain the damage. <\/p>\n\n\n\n<p>Shut down your website while you clean up. Run an anti-virus\nprogram. If hackers stole your passwords create new, more complex ones that\u2019ll\nbe harder to crack. Remove infected computers and either reformat them, or\nreplace them.&nbsp; <\/p>\n\n\n\n<p>If the hackers got in because of a software flaw, you could try fixing the problem with a patch. The software manufacturer should be able to supply one. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Rebuild and revisit your security <\/strong><\/h2>\n\n\n\n<p>If you\u2019ve been able to restore data and assets lost in the\nincident, you\u2019ll want to put technology in place to help deter future attacks.\nMake sure your security defenses are running properly and data is being backed\nup securely. Check your software and operating system is up to date and is\ngetting automatic updates and bug fixes. <\/p>\n\n\n\n<p>Get an IT expert involved if you haven\u2019t already, and ask them to advise what security measures you need to put in place. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Learn from your mistakes<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.insurancebee.com\/blog\/smb-owners-unprepared-for-cybercrime\">54% of small business owners<\/a> have no disaster recovery plan in place. A <a href=\"https:\/\/www.insurancebee.com\/small-business-risk-guide#report_chapter2\">business continuity plan<\/a> documents all the steps you need to take if there\u2019s an incident that disrupts your business. And if you store or send any amount of data, you should https:\/\/www.insurancebee.com\/cyber-liability-insurancehave a detailed, step by step plan of what action needs to be taken if your business is hacked. <\/p>\n\n\n\n<p>If you do have a recovery plan, you might want to review it. You might also want to update your firm\u2019s policies on data security. Do your staff need more regular training? Should you be carrying out more regular tests so you can identify any weak spots in your defenses before they can be attacked?<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Be prepared &#8211; get cyber coverage<\/h2>\n\n\n\n<p>It\u2019s not the cyber attack itself that will shut your firm\ndown, it\u2019s the recovery cost. And as this averages around $120,000 it\u2019s no\nsurprise <a href=\"https:\/\/www.insurancebee.com\/blog\/smb-owners-unprepared-for-cybercrime\">60%\nof small businesses<\/a> go under within six months of a an attack.*<\/p>\n\n\n\n<p><a href=\"https:\/\/www.insurancebee.com\/cyber-liability-insurance\">Cyber liability insurance<\/a> can take care of these expenses, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The cost of investigating a data breach<\/li>\n\n\n\n<li>The cost of telling your customers there\u2019s been a breach<\/li>\n\n\n\n<li>Legal fees and compensation costs if you\u2019re sued for losing someone\u2019s\ndata<\/li>\n\n\n\n<li>Defense costs if you face legal action by local or federal authorities<\/li>\n\n\n\n<li>Payment of regulatory penalties or fines<\/li>\n\n\n\n<li>The costs of restoring data, systems and your website<\/li>\n\n\n\n<li>Income lost and extra expenses if a cyber attack stops you doing\nbusiness<\/li>\n\n\n\n<li>Credit monitoring for victims of identity theft<\/li>\n\n\n\n<li>The cost of restoring your reputation and managing customer\nrelationships<\/li>\n<\/ul>\n\n\n\n<p>Cyber insurance can\u2019t stop an attack, but it does mean your business\nwill survive one. <\/p>\n\n\n\n<p>You\u2019ll find answers to some <a href=\"https:\/\/www.insurancebee.com\/blog\/common-questions-cyber-insurance\">common questions\nabout cyber insurance<\/a> on our blog. <\/p>\n\n\n\n<p>And for a free, all-you-need-to-know guide to keeping your business\nsafe, download our <a href=\"https:\/\/www.insurancebee.com\/small-business-risk-guide\">Big Guide to Small\nBusiness Risk.<\/a> <\/p>\n\n\n\n<p><strong>*<\/strong>statistics \u2013 USLI (Federal Trade Commission Statement, March 2017).<\/p>\n\n\n\n<p><em>Image used under license from Shutterstock<\/em>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve been hacked. It\u2019s every small business owner\u2019s nightmare. And with cybercrime on the up, it\u2019s not so much a question if your business is hacked, it\u2019s when. Because don\u2019t assume that being a small business makes you immune. 85% &hellip; <a href=\"https:\/\/www.insurancebee.com\/blog\/small-business-hacked\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,56],"tags":[],"class_list":["post-1416","post","type-post","status-publish","format-standard","hentry","category-cyber-liability","category-smb-advice"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\r\n<title>What to do if your small business is hacked | Data breach<\/title>\r\n<meta name=\"description\" content=\"Being hacked is every small business owner&#039;s nightmare and with cyber crime on the up, it could easily happen to you. 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